Shipping Policy

Thank you for choosing Makalu Dog Chew for your pet's needs! This Shipping Policy outlines our shipping and delivery practices to provide you with a smooth and convenient shopping experience. By purchasing products from our website located at www.makaludogchew.com (the "Site") or using any products, services, or content made available from or through the Site (collectively, the "Services"), you agree to the terms described in this Shipping Policy.

1. Order Processing

We strive to process and ship orders as quickly as possible. Orders are typically processed and shipped within 1-2 business days of payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Carriers

We offer several shipping options to meet your needs. The available shipping methods and carriers may vary depending on your location and the products ordered. At checkout, you will be presented with the available shipping options for your order.

3. Shipping Rates and Fees

Shipping rates and fees are calculated based on the weight of your order, the shipping method selected, and your delivery address. You can view the shipping costs for your order during the checkout process before submitting your payment information.

4. Estimated Delivery Times

Estimated delivery times vary depending on the shipping method selected and your location. Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please use the provided tracking number to track the status of your shipment.

5. International Shipping

We currently ship to select international destinations. International shipping rates, fees, and delivery times may vary depending on the destination country and shipping method selected. Please note that international orders may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use the provided tracking number to track the status of your shipment online through the carrier's website.

7. Order Issues and Returns

If you encounter any issues with your order or need to initiate a return, please refer to our Return Policy for detailed instructions on how to return items purchased from our Site.

8. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at contact@makaludogchew.com. Our customer service team is available to assist you and ensure that you have a positive shopping experience.

By using our Services and placing orders through our Site, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.