Refund Policy

At Makalu Dog Chew, we are committed to ensuring you and your furry friend are completely satisfied with your purchase. This Refund Policy outlines our return and refund process for a smooth and worry-free shopping experience. By using our website, www.makaludogchew.com, or purchasing products through it, you agree to the terms outlined here.

Important Note

As our products are handmade, slight variations in size, color, and weight may occur.

Eligibility for Refunds

Refunds are available for eligible products under these conditions:

  • The item must be unused, unopened, and returned in its original condition.
  • The return request must be submitted within 2 days of delivery.
  • The original proof of purchase (e.g., order confirmation email or packing slip) must accompany the item.

How to Request a Refund

Follow these simple steps:

  1. Contact Us: Email us at contact@makaludogchew.com with your order number and reason for the return.
  2. Return Instructions: Our team will provide return instructions, including the return address.
  3. Refund Processing: Once we receive and verify the item(s), your refund will be issued to the original payment method.
    • Processing refunds may take up to 5 business days to reflect in your account.

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened, used, or damaged products.
  • Custom or personalized items.
  • Gift cards and promotional items.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).
  • We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your return.

Exceptions

Refunds may be subject to additional terms and conditions at Makalu Dog Chew's sole discretion.

Contact Us

If you have questions about our Refund Policy or need help with a return, please email us at contact@makaludogchew.com. Our team is here to assist you and ensure your satisfaction.

We appreciate your trust in Makalu Dog Chew and are dedicated to delivering the best shopping experience for you and your pet!