Refund Policy

At Makalu Dog Chew, we want you and your furry friend to be completely satisfied with your purchase. This Refund Policy outlines our procedures for refunds and returns to ensure that you have a hassle-free shopping experience. By purchasing products from our website located at www.makaludogchew.com (the "Site") or using any products, services, or content made available from or through the Site (collectively, the "Services"), you agree to the terms described in this Refund Policy.

Size, color, and weight may vary slightly because product is handmade 

1. Eligibility for Refunds

We offer refunds for eligible products in accordance with the terms outlined in this Refund Policy. To be eligible for a refund, the following conditions must be met:

• The item must be returned in its original condition, unopened, and unused.
• The return request must be submitted within [number of days] days from the date of delivery.
• The item must be accompanied by the original proof of purchase (e.g., order confirmation email or packing slip).

2. Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team at contact@makaludogchew.com to initiate a return request. Please provide your order number and reason for the return.
2. Our customer service team will provide you with instructions on how to return the item(s) and where to send them.
3. Once we receive the returned item(s) and verify that they meet the eligibility criteria, we will process your refund.
4. Refunds will be issued to the original form of payment used for the purchase. Please allow [number of days] business days for the refund to be processed and reflected in your account.

3. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Products that have been opened, used, or damaged.
• Custom or personalized items.
• Gift cards or promotional items.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.

5. Refund Exceptions

In certain cases, refunds may be subject to additional terms and conditions, as determined by Makalu Dog Chew in its sole discretion.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at contact@makaludogchew.com. Our customer service team is available to assist you and ensure that you are satisfied with your purchase.

By using our Services and making purchases through our Site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.